Plans and oversees the daily activities related to quality standards for our industrial processes, materials, and products. Responsible for the Rexa Quality Management System, the elimination of quality escapes and assessment of customer satisfaction. This is a dual role which may be split in the future as Rexa grows.

 RESPONSIBILITIES:

 Responsibilities – Quality:

QA

  • Assures consistent quality of production by developing and enforcing manufacturing practice; validating processes; providing documentation; managing staff.
  • Leads the Quality Assurance processes and evaluates and make changes as needed to create and maintain a streamlined efficient quality system.
  • Implements production, productivity, quality, and customer-service standards. Identifies and resolves problems and opportunities for improvement; mitigates resolution; completes audits; determines system improvements; implements change.
  • Leads the Continuous Improvement Effort
  • Develops measurement systems to drive organizational improvement
  • Establishes quality and reliability standards by studying product and customer requirements with other members of management and with production operators, technicians, and engineers.
  • Responsible for ISO program, Internal Audits; the Corrective Action System, Non-Conforming Material and supplier discrepant material and customer quality and support inquiries.
  • Prepares product and process quality reports by collecting, analyzing, and summarizing information
  • Ensures Cost of Quality metric is meaningful and understood throughout the organization.
  • Leads root cause analysis and prepares reports e.g. 8D in response to critical problems.
  • Leads the development of service bulletins to communicate issues outside the organization.
  • Completes quality assurance operational requirements by scheduling and assigning employees and following up on work results.
  • Develops a quality assurance staff by recruiting, selecting, orienting, and training employees.
  • Achieves financial objectives by preparing the quality assurance budget, scheduling expenditures, analyzing variances, and making adjustments
  • Creation and administration of quality documentation / quality assurance procedures.
  • Prepares monthly quality documentation / reports by collecting, analyzing and summarizing information and trends including failed processes, recalls, corrective actions, etc.
  • Owns Problem Reporting System, monitors the System for trends, opportunities for improvement and corrective actions

 SQA (Supplier Quality Assurance)

  • Develops criteria for selecting and assessing and determines suitability of suppliers.
  • Defines the quality requirements necessary to ensure a successful partnership between Rexa and its’ key and critical suppliers.

QC

  • Manages the QC staff and ensures quality by planning, monitoring, developing skills and appraising job results.
  • Maintains product quality by enforcing QA / QC policies and work instructions / procedures and certification requirements.
  • Provides feedback and guidance to the production engineering team and addresses issues raised.
  • Establishes standards for the disposition of finished product by devising evaluation tests, methods, and procedures.
  • Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures.
  • Responsible for final test (FAT) personnel and process (TP-010).
  • Institutes rework standards by devising inspection and physical testing methods and procedures.
  • Implements in-process product inspection standards by studying manufacturing methods and devising testing methods and procedures.

 Responsibilities – Customer Support:

  • Oversee all aspects of Rexa’s Customer Support Group (CSG) and the Incident and Customer Satisfaction Processes
  • Develops the technical capabilities and sets priorities of the CSG team and drives closure of incidents in a timely manner.
  • Facilitates and leads efforts to assess and improve customer/supplier relations.
  • Ensure a consistent approach to measuring performance is established in the practices and processes utilized for providing support.
  • Develops measurement systems to drive organizational improvement
  • Prioritizes workload in accordance to a problems impact and severity both from a Customer and Rexa perspective
  • Identifies and implement new tools and technologies to better serve the customer
  • Work closely with the service, quality assurance and engineering groups to ensure rapid responses are achieved in line with problem priorities as defined by impact and severity
  • Owns KPIs related to customer satisfaction.  Develops, implements, reports, tracks, and instigates programs to improve agreed Customer Support Indicators for orders and service activities such as:
    • Net promoter score (NPS)
    • Customer effort score (CES)
    • Resolution time
    • First call resolution
    • Time to response

 Interfaces Internal

  • Service Team
  • Peer group across other functions, in Quality, Engineering
  • Management Team

 Interfaces External

  • Customers
  • Channel Partners
  • End Users

 Skills

  • Organized, disciplined in approach, follows through meticulously and drives accountability.
  • QA process skills, knowledge of safety requirements and standards.
  • Demonstrated leadership, project management, facilitation and problem-solving skills.
  • Working knowledge of closed loop hydraulic systems and electronic feedback systems preferred.
  • Strong analytical and technical abilities.
  • Experience with MS Word, Excel, Project Management and Analytics software.
  • Experience with QA measuring and testing equipment.

 Qualifications

  • BS in Electrical, Mechanical Engineering or related discipline.
  • At least 5 years of experience as a QA Manager in a leadership position.
  • Strong knowledge of quality system requirements with thorough knowledge of ISO9001
  • Lean Six Sigma Green Belt certification
  • Progress toward or holder of CMQ/OE certification preferred.

We are an Equal Opportunity Employer- Minorities/Women/Veterans/Disabled